Last updated: November 8, 2026
This policy explains how Palwink handles production, delivery updates, and shipping questions for apparel orders.
Production and delivery
Most made-to-order items are prepared within 2–5 business days after payment and order details are confirmed. Standard carrier transit is generally 3–7 business days after dispatch. Delivery dates are estimates, not guarantees; carrier disruptions, seasonal demand, garment availability, and address verification can affect timing.
Shipping charges and destinations
Available delivery methods, destinations, and any shipping charges are shown at checkout before payment. Shipping fees are separate from production time. Some services may not be available for every address, including Alaska, Hawaii, US territories, military addresses, and PO boxes.
Tracking and split shipments
When an item ships, we send tracking details when they are available. Tracking can take time to receive its first carrier scan. Items from one order may ship separately; if that happens, you may receive more than one tracking update.
Address changes and delivery issues
Please check the recipient name, street address, apartment number, and ZIP code before ordering. Contact us promptly if an update is needed; changes cannot be guaranteed after an order enters production or shipping. If a package is delayed, marked delivered but missing, or has stopped moving, contact us with your order number so we can review the available options.
Delays or unavailable items
If we cannot fulfill an item as planned, we will contact you with the available options. Where required, we will offer a delay, cancellation, or refund for affected unshipped merchandise.
Need help?
For assistance, visit our Contact Us page. For damaged, defective, or incorrect items, please see our Returns & Refund Policy.