Last updated: November 8, 2026
We begin processing made-to-order items quickly, so changes and cancellations are time-sensitive.
Requesting a cancellation or change
If you need to cancel an order or correct an address, contact us promptly through Contact Us with your order number and the requested change. We will check the current production status and let you know what is still possible.
Orders already in production
Once an item has entered production, a cancellation or change may no longer be possible. This is because made-to-order items are prepared specifically for the order. We will always explain the available options after reviewing the order status.
Orders already shipped
Orders that have already shipped cannot be cancelled. If there is a problem with the item after delivery, please review our Returns & Refund Policy.
Refunds for approved cancellations
When a cancellation is approved before production or shipment, we refund the affected merchandise to the original payment method. Payment providers may require additional time to show the credit on your account.
Address accuracy
Please review your shipping address carefully before placing an order. A requested address correction is not guaranteed once production or shipping has started. For more information about delivery questions, see our Shipping Policy.